Meet KOIKI
Koiki is a social last-mile delivery company that combines logistics and technological innovation with a strong social and environmental impact.
Our model is based on a network of urban micro-hubs, many of which are managed by social organizations and operated by people in vulnerable situations—such as individuals with disabilities or at risk of social exclusion. From these hubs, deliveries are carried out on foot or by bicycle, fully aligned with Low Emission Zones (LEZs), Sustainable Urban Mobility Plans (SUMPs), and Urban Freight Distribution (UFD) requirements.
Through this structure, we significantly reduce the negative externalities of traditional delivery models: less congestion, fewer emissions, fewer accidents, and more inclusive, local employment opportunities.
Koiki is not just an innovative logistics solution—it is a tool for urban and social transformation.
Can you provide an overview of your role and involvement in the DELPHI project?
Koiki’s role in the DELPHI pilot project, in collaboration with Metro de Madrid and DHL Supply Chain, is to test and validate the operational model. We are responsible for safeguarding the goods from the metro loading points to the destination stations, where we then sort the parcels and deliver them to the final recipients. Our contribution emphasizes sustainability and social responsibility, ensuring that last-mile deliveries are carried out in an environmentally friendly and socially inclusive way.
Do you see any challenges in integrating this solution with the regular passenger use of the metro system?
Yes, this represents a significant challenge for us. We need to ensure seamless coordination so that our operations do not interfere with the daily experience of metro passengers. One of our main tasks is to synchronize schedules precisely, aiming to complete the handling of goods before regular metro services begin. Careful timing and planning are therefore essential to guarantee smooth operations while respecting the primary role of the metro as a public transport service.
What challenges do you face in adapting metro stations, originally designed for passengers, to handle parcel logistics?
One of the main challenges is that metro stations were not designed with parcel operations in mind. Space, accessibility, and safety protocols must all be carefully considered. This also affects the type of vehicles and equipment we use to move parcels within the stations. In some cases, we need to rely on bags or trolleys instead of larger vehicles, even if that means making additional trips or involving more personnel. We therefore have to adapt our processes to the existing infrastructure without disrupting passenger flows, which requires creative solutions and close collaboration with Metro de Madrid.
Do you believe the DELPHI model can be exported to other European cities with metro systems? If so, what benefits would it bring?
Absolutely. DELPHI is a powerful and scalable model that—without a doubt—can be replicated in other cities with metro systems. We leverage existing infrastructure to reduce the number of delivery vehicles in urban centers, which helps to improve traffic conditions and air quality. This solution is particularly well-suited for large, congested, and densely populated cities such as Madrid, Barcelona, London, Berlin, Paris, Warsaw, Athens, or Sofia—all of which already have established metro networks.
We firmly believe in the future of this approach, and thanks to the DELPHI pilot, we will be able to validate its impact and adaptability across different urban contexts.
